At the highly competitive Ray White Victoria and Tasmania annual awards, local agency, Ray White Frankston, was recognised for excellence in customer service.
Acknowledging their commitment to their client’s, the Frankston team was the recipient of the coveted Choice Award.
“A commitment to a superior customer experience is embedded within the Ray White Frankston culture. We have a customer satisfaction programme to make sure that we’re providing an unrivalled service and this is just part of our strategy to ensure we can be proud of every transaction.
“It is a huge honour to be recognised – customer service truly is the most important part of what we do,” Ashley Weston, director of sales at Ray White Frankston, said.
The Net Promoter Score (NPS) forms the basis of Ray White’s Customer Satisfaction Program, and is an internationally recognised customer loyalty metric. Designed to drive growth and increase business value, NPS ratings are generated through customer feedback and range from negative 100 to positive 100.
Ray WhiteFrankston’s NPS ranking sit at positive 91, one of the highest scores in the group.
Ray White Group director, Dan White, said the award illustrated the energy within the Group.
“It fills me with immense pride every year when our state awards are announced and our people are recognised – to see so many businesses performing so well within the group can be put down to hard work and dedication.
“So many of our members are achieving great things. Their commitment to their clients is what delivers such impressive results for our group overall,” Mr White said.