Complaint Submission Procedure

Ray White Frankston are nationally recognised for our renowned customer service focused process, if you feel that you have any concerns relating to the handling of a transaction or believe any aspect of our service has not met your expectations, we’d appreciate hearing from you.

We ask that you place your concerns in writing via email to John Condon, our Compliance Offer so he may work with you to assist in resolving the matter. Please find below contact details;

john.condon@raywhite.com
03 9781 2111

We will acknowledge your concerns and endeavour to offer you a resolution as soon as possible. Please ensure you provide as much detail as possible about the nature of your complaint or dispute, including the outcome you would like to achieve.

Our Compliance Officer will oversee the complaint process and will liaise with you and the relevant staff member/s or Department Director to ensure the issues raised are fully examined and your complaint is handled in accordance with this process.

If you remain unsatisfied with the resolution after assistance from our Compliance Officer we ask that you place your concerns in writing to our Corporate Office. Please find below contact details;

corporate.vic@raywhite.com

In the unlikely event that the matter cannot be satisfactorily resolved, you may refer your concerns to the Estate Agents Resolution Service at the Department of Consumer Affairs (1300 737 030) or the Victorian Civil and Administrative Tribunal (03) 9628 9700.