They’re the friendly face of Frankston. And the team at Frankston’s Visitor Information Centre has done the city proud by taking out the visitor information and services category at the RACV Victoria Tourism Awards.
The team includes more than 30 volunteers backed by eight Frankston Council staff. It is the second time they have won the state award and have also won the national award. Centre co-ordinator Nicole Scheetz said they all enjoyed helping people. “We are always looking at how to improve and stay ahead of the game and serve our customers” she said.
Pam Newman joined after a friend who volunteered at a similar centre in country Victoria told her about the role. Her friend impressed her with tales of meeting interesting people and the camaraderie among volunteers. “I love Frankston and living here and i need to share it with visitors” she said. Ms Newman said common questions from visitors involved queries about walking trails and art galleries.
“They use us (Frankston) as a jump off point for visiting other attractions around the peninsula” she said. Ms Newman said being a volunteer had opened her eyes to the big variety of attractions on the peninsula. “There’s so much to do that i didn’t even know existed until i joined the centre” she said. Frankston beach also proves to be a winner. “People are just amazed at how beautiful our water front is” Ms Newman said.
Mayor Darrel Taylor praised the team for providing the best visitor information centre in Victoria. “The services are delivered by friendly and passionate locals with intrinsic knowledge of the region” he said. “Its continued success is a reflection on the great work they do”.