Ray White Frankston | Live Updates on COVID-19

At Ray White Frankston we are committed to providing you with the best level of service in relation to these unprecedented times and will do our best to keep our clients up to date on how we are managing our services in relation to following all Government guidelines and restrictions.

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Mar 26th, 2020

Based on the Government advice given recently in regards to COVID-19, our office is now closed to the general public for the foreseeable future. That does not mean we cannot continue to assist you where possible.

If you are unwell or displaying the symptoms of being unwell, we will not be able to make an appointment for you and will endeavour to make other arrangements for you via phone or email.

For any enquiries or appointments please contact our office on 9781 2111 and one of our team members will be able to assist you.

Please note that we have minimal staff within our office so operating times may vary however, we are still operating between the hours of 9am-5:30pm Monday to Friday only.

We thank you for your understanding and patience in these unforeseen times.

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Mar 25th, 2020

Following the scope of new business operating practices to support the flattening of the COVID-19 infection curve has been endorsed as appropriate, according to last nights announcement from the Prime Minister Scott Morrison.

The Prime Minister said on-site and in room auctions, along with open for inspections, are banned as of midnight Wednesday March 25, 2020.

While these restrictions will no doubt provide us with some challenges, we view them as necessary to face the current crisis and welcome the opportunity to continue to support the many Victorians who rely on us to support them in renting, buying, selling and managing their homes. We are well prepared to do this.

No other restrictions were announced for either property management or sales businesses, subject to other restrictions on physical distancing and hygiene.

The key message to take away is that our office is open for business however all real estate onsite and in room auctions and open house inspections will be cancelled as of Wednesday night, but our members will still be able to host private inspections of your property, and all of our auctions will be conducted online.

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Mar 24th, 2020

Today was an important day as we lobbied the Australian Government ahead of its important cabinet meeting tonight in a bid for our business to be deemed an “essential service”, the same as the financial services industry.

Dan White said the property market was one of the cornerstones of the economy and any risk to its daily trading would see wide-sweeping uncertainty among Australians. We know our members have already changed their processes to create a safe environment for their customers. We have adapted very quickly to the new physical distancing requirements and we use technology to show, and then sell, properties without the need for physical contact.

We must be beyond reproach and stay within the government guidelines.

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Mar 23rd, 2020

Our results over the past two weeks have been outstanding due to our agents hard work.

The recent sales results should give all our community the confidence in the housing market, and the value of their most valuable asset. Despite our best efforts, it would appear the press has no interest in positive stories. We will continue to share positive stories on our social channels which we would encourage all of our team members to do also.

Being well informed keeps us well-armed. Please be assured that we will continue to monitor the situation closely and update you all as required to ensure we can all react appropriately to the rapidly changing environment. It is critical that everyone in our group pays close attention to the processes we have put in place to ensure we are not subject to further restrictions.

We are lobbying both state and federal governments to have the property industry included in the list of essential services that will continue to trade through any lock-down.

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Mar 22nd, 2020

Today’s government announcements surrounding COVID-19, the closing of borders and the shutdown of non-essential services in some states will lead to significant changes in all our lives for an unspecified time.

There is a cabinet meeting tonight at which many key decisions will be made, including around which businesses are considered to provide essential services and able to continue trading during a shutdown. Ray White have lobbied today at both state and federal levels for our industry to be included on that list.

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Mar 20th, 2020

A message to our clients

The health and well-being of our members and our customers is of paramount importance to our company.

Although we do not believe there is any reason to panic, it’s clear that the Coronavirus (COVID-19) is spreading globally, especially over the past six weeks. It’s important that we take measures to mitigate the spread of the virus to ensure the safety of our communities, particularly the elderly and immunocompromised.

The following summarises the steps we are taking in response to the challenge of the coronavirus, and doing all we can to provide a clean and safe environment for our members and customers:

•   Where the Australian Government recommends voluntary isolation for staff returning from overseas, we will have them work from home for the recommended isolation period.

•   We will ask clients on entering our business, open homes and OFIs if they have been overseas in the last two weeks. Clients who have travelled to any high-risk areas will be asked not to attend our business or open homes for 14 days. Before attending tenancies for routine inspections, we will make inquiries.

•   Our staff will wash hands and sanitise A-frames, flags and digital devices between open homes.

•   Hand sanitiser (where we can access) will be available throughout our business and open homes and all bathrooms will be stocked with disinfectant hand wash/soap.

•   Signs will be put up in open homes discouraging physical contact and suggesting norms of conduct.

•   In our office, all door handles, phones, reception desks, water filters and common areas will be wiped with sanitisers regularly throughout the day.

•   We work on the run much of the time so are used to using technology to stay in touch – we will prioritise these types of communication given the COVID-19 circumstances.

We look forward to continuing to provide our customers with great service and excellent outcomes in the weeks and months ahead.