A Ray White agent’s extraordinary commitment to customer satisfaction was rewarded at the annual Ray White International Awards last night.
Ashley Weston was given the highly competitive Customer Satisfaction Award in recognition of continued dedication to his clients and for the leadership shown in customer service.
“I am passionate about providing superior customer experience to all my clients. Having a customer satisfaction programme in place as part of my team’s strategy ensures that every client presents an opportunity for building loyalty. To me, a client is not just a one-off transaction, but an opportunity to build a long and trusting relationship for the future.
“Recognition of my commitment to customer satisfaction is an honour – it is without question the foundation of my success as an agent.” Ashley Weston, of Ray White Frankston said.
The Net Promoter Score (NPS) forms the basis of Ray White’s Customer Satisfaction Programme and is an internationally recognised customer loyalty metric. The formulation of NPS scores is based on customer feedback and ranges from negative 100 to positive 100.
Ray White’s commitment to delivering the country’s leading customer service is evident in the group’s achievement of a ‘world class score’ of 78 for three consecutive years.
Ashley Weston’s NPS ranking sits at positive 90, one of the highest scores for an agent in the group.
Ray White director, Dan White, said the award was an example of how Ray White agents strive for excellence.
“We have seen a remarkable increase in engagement by both our members and clients in our customer satisfaction programme this year. The benchmark to achieve recognition in our international customer satisfaction awards continues to rise.
“To our top 10 individual award winners, we admire your relentless commitment to delivering the greatest value possible for your clients. You are an inspiration to all in our group, and challenge us to continually try to keep getting better,” Mr White said.