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Transferring your property to Ray White Frankston
Thank you for choosing to list your investment property with the team here at Ray White Frankston. By choosing us as your managing agent of choice, we look forward to maintaining the highest level of service with you now and in the future.
On this page, you will have access to all the resources you need to ensure the smooth transition of your investment property from one agent to another.
We wanted to make accessing this information as easy as possible. Of course, your property manager is always available to answer any questions you may have and will be your main point of contact.
Now, let’s get your investment portfolio all set up and ready to go.
Let’s set up your Rental Provider portal.
As a Rental Provider with Ray White Frankston, you will have access to your own portal. This will give you real time access to all the important information surrounding your investment property and financial documentation. You will first need to register your email address against your investment property and create your own unique password. You can securely access your property and financial information online by clicking here.
In PropertyMe, you can:
View a real-time snapshot of your property and rental details
- Track financial activity including monthly activity, expenses breakdown and more
- Monitor the status of any outstanding jobs
- Drill into inspections to see comments, images and any follow-up actions
- View and download documents such as statements and bills
If you have any questions regarding your online portal, more information about Owner Access can be found on the PropertyMe website and you can view our own update by watching our video online.
Understanding compliance, minimum standards and the 2021 Rental reforms and how they will impact your tenancy.
In 2018, a review of the current Residential Tenancies Act 1997 was completed and a number of draft reforms were proposed. On the 29th March 2021, 130 reforms were formally introduced into the Act and now provide for a clear set of minimum standards rental providers must meet to offer a property for lease on the rental market. Of these reforms, the ones you need to consider prior to entering into a rental agreement are:
- Understanding the Rental reforms and how they will impact your tenancy. You can also see the answers to our most frequently asked questions.
- Know your obligations for gas, electrical and smoke alarm compliance. Choose from four of our preferred suppliers, the pricelist is available here for review
- Does your property meet the new Rental Minimum Standards? Access a Rental Minimum Standards checklist here.
On the 21st March, the Allan Labor Government announced they were establishing a new renting taskforce to crack down on non-compliant properties. This includes any properties that may not meet the Rental Minimum Standards. You can read the press release here.
With the annoucement of the Consumer Affairs Renting Taskforce, we are reaching out to any Rental Providers that have outstanding compliance or rectification works to ensure these are actioned promptly to avoid fines for non-compliance. Letting a renter move into a rental property that doesn’t meet these minimum standards is a criminal offence, with maximum penalties of over $11,000 for individuals and $57,000 for companies.
Rental provider Insurance, comparing the different policies available to you.
No one particular Insurance policy is going to be the right fit for all rental providers, so we do encourage you to shop around, speak to a few different providers and make an informed decision about which policy best fits you, your investment property and your budget. It is important to review the product disclosure statement for all available policies as knowing what you are and are not covered for is important.
Whilst we don’t preference one policy over another, we do recommend you speak to the following insurance companies as they are rental provider specific providers. In our experience, generalist insurers do have a lot of loop holes that, whilst cheaper options, can leave you uncovered in the event you need to call upon your insurance provider.
What happens next?
Once all the documentation has been signed, Hayley and Georgia will reach out to your current managing agent on your behalf to arrange the collection of your property file and keys.
From listing to collection, this is generally anywhere between two to three business days. Once your file has been collected, all the documentation will be sorted, reviewed and digitised into our system.
Introducing ourselves to your renters.
Your assigned Property Manager will also be reaching out to complete an in-depth tenancy induction with your current renter. These meetings are conducted either by phone or face to face and go through important aspects of the tenancy such as on time rental payments, how to report maintenance and what to do in the event of an urgent repair. Our full after hours maintenance procedure is available for you to review on our website and is updated regularly. Your property manager will also try and arrange a time to pop out and inspect your property so we can provide you with a current routine inspection report and have an opportunity to familiarise ourselves with your investment and follow up any outstanding items.
Ease of communication is what sets us apart.
Each Senior Property Manager within our team works to a high standard with checklists to ensure a seamless transition from new business to the property management team. We understand that communication is key during this transition and each property manager in our business has their own direct phone line so you can reach out to them to discuss your property, bypassing reception. Our property managers are also very responsive via email and will endeavour to return all calls and emails prior to 4:00pm each day or before 10:00am the next business day if after 4:00pm.
If you cannot get through to your property manager because they are in a meeting or conducting inspections, please feel free to leave them a voicemail and they will get back to you at their earliest convenience.
Your new property manager will be in touch by phone to introduce themselves to you after speaking with your renters. They will be able to answer any questions you may have or look for any potential issues at your property when they attend for their first visit.
Meet our experienced team of Senior Property Management professionals.
Experience is another of our points of difference. We undertake regular inhouse and corporate training sessions to ensure we are up to speed on all the latest legislation and customer service techniques available to our industry. We are proud to be awarded the most highly reviewed agency in the Frankston area on both Google and Rate My Agent, both speak volumes of the care and experience our team can provide you as our valued client.
Let’s meet the team:
Jessica Davidson, Head of Property Management | Direct Line: 03 8763 9522 | Email: jessica.davidson@raywhite.com
Eloise Sweatman, Team Leader | Direct Line: 03 8763 9521 | Email: eloise_sweatman@raywhite.com
Laura Brockie, Senior Property Manager | Direct Line: 03 8763 9519 | Email: laura.brockie@raywhite.com
Lynda Jones, Senior Property Manager| Direct Line: 03 8763 9525 | Email lynda.jones@raywhite.com
Jack Limon, Senior Property Manager | Direct Line: 03 8763 9520 | Email: jack.limon@raywhite.com
Hayley Adams, Property Manager | Direct Line: 03 8763 9502 | Email: hayley.adams@raywhite.com
Now let’s get to the important stuff: Rental Disbursements, Bonds, Inspections and Reports.
Rental Disbursements | Ray White Frankston runs rental provider disbursements on Tuesday’s and Friday’s. Funds will generally clear overnight, however depending on your banking institution, this could be up to three business days. You can expect to receive a full statement emailed from our office on the day of disbursement and funds will clear through shortly thereafter. Rents are receipted daily. We offer three payment methods for your renters, Direct Debit, BPay or Centrepay.
Your first disbursement will come to you within two to three business days after the rent has cleared into our trust account. We will disburse your payments to you upon clearing unless specific instructions have been received to the contrary.
All rental bonds are lodged with the RTBA | By law, all bonds received, need to be lodged with the RTBA (Residential Tenancies Bond Authority) within 10 business days of being received. Your bond will now be transferred across from your current managing agent to Ray White Frankston. When your renter vacates, all bonds need to be finalised within 10 business days of the renter returning their keys at the end of the tenancy and your Property Manager will work through this process with you when the time comes.
Regular Inspections | All inspections are completed by an experienced property manager and a detailed photographic and written report is supplied to you via email within 24/48 hours of completion of the inspection. You will be invited to attend each routine inspection.
Our property managers will use these reports to give you updates on the tenancy, the condition of the property and make any recommendations for suggested maintenance, general improvements or upkeep to maintain your investment property. Maintenance specials are also available throughout the year through our preferred trade suppliers and these will be offered to you throughout the year by way of email communication.
After the initial inspection, you can expect routine inspections will be conducted every six months for the duration of your tenancy. We encourage rental providers to attend these inspections if you can.
Thank you again for choosing Ray White Frankston, we hope your experience has been a great one!
Word of mouth is everything in the real estate industry and we are hoping you could take the time to review your experience with our agency on one of our many social accounts, Google, Facebook and Rate My Agent.
A referral from a satisfied client means the world to our team and we hope your words will help others choosing an agent in the Frankston area, consider our team for the leasing and management of their property.